Hello. I recently sold 6 minifigures to someone. One of those figures being a
Batman with a cape. After he received the items, he pointed out to me that the
Batman cape was the wrong one for that specific minifigure. I cannot confirm
or deny if that is true since I did not pay attention to it when I shipped it
to him (that's on me). He wants me to refund him the entire cost of that
minifigure along with the shipping and does not want to return the Batman to
me. I refused to refund the shipping due to the other figures that were sent
along with the Batman. Honestly, the shipping would be no different with or without
the 6th figure. What is my course of action? Should I just let him keep it and
refund him the cost of the Batman? Should I have him send it back to me before
refunding him? Any advise would be appreciated. Thanks
Hello. I recently sold 6 minifigures to someone. One of those figures being a
Batman with a cape. After he received the items, he pointed out to me that the
Batman cape was the wrong one for that specific minifigure. I cannot confirm
or deny if that is true since I did not pay attention to it when I shipped it
to him (that's on me). He wants me to refund him the entire cost of that
minifigure along with the shipping and does not want to return the Batman to
me. I refused to refund the shipping due to the other figures that were sent
along with the Batman. Honestly, the shipping would be no different with or without
the 6th figure. What is my course of action? Should I just let him keep it and
refund him the cost of the Batman? Should I have him send it back to me before
refunding him? Any advise would be appreciated. Thanks
For me it depends on the value of the minifigure. if it is a low value figure
just refund the value + part of the shipping since he will have to source it
from someone else.
A high value fig would be required to be send back at the buyers expense before
a refund is given.
Hello. I recently sold 6 minifigures to someone. One of those figures being a
Batman with a cape. After he received the items, he pointed out to me that the
Batman cape was the wrong one for that specific minifigure. I cannot confirm
or deny if that is true since I did not pay attention to it when I shipped it
to him (that's on me). He wants me to refund him the entire cost of that
minifigure along with the shipping and does not want to return the Batman to
me. I refused to refund the shipping due to the other figures that were sent
along with the Batman. Honestly, the shipping would be no different with or without
the 6th figure. What is my course of action? Should I just let him keep it and
refund him the cost of the Batman? Should I have him send it back to me before
refunding him? Any advise would be appreciated. Thanks
offer a full refund for the item + shipping if he returns the minifigure. it
sounds like that minifigure may have been the reason the order was placed so
for an item like that its best to refund shipping costs aswell so they can they
buy it elsewhere. you may be able to buy the return label on your end to make
their return process easier. if the buyer refuses and escaltes it to a Paypal
claim then paypal would have the buyer return the item at their own expense.
Hello. I recently sold 6 minifigures to someone. One of those figures being a
Batman with a cape. After he received the items, he pointed out to me that the
Batman cape was the wrong one for that specific minifigure. I cannot confirm
or deny if that is true since I did not pay attention to it when I shipped it
to him (that's on me). He wants me to refund him the entire cost of that
minifigure along with the shipping and does not want to return the Batman to
me. I refused to refund the shipping due to the other figures that were sent
along with the Batman. Honestly, the shipping would be no different with or without
the 6th figure. What is my course of action? Should I just let him keep it and
refund him the cost of the Batman? Should I have him send it back to me before
refunding him? Any advise would be appreciated. Thanks
offer a full refund for the item + shipping if he returns the minifigure. it
sounds like that minifigure may have been the reason the order was placed so
for an item like that its best to refund shipping costs aswell so they can they
buy it elsewhere. you may be able to buy the return label on your end to make
their return process easier. if the buyer refuses and escaltes it to a Paypal
claim then paypal would have the buyer return the item at their own expense.
At that point, the buyer could still file a credit card dispute where the buyer
would likely win the case if the item was not as described.
Hello. I recently sold 6 minifigures to someone. One of those figures being a
Batman with a cape. After he received the items, he pointed out to me that the
Batman cape was the wrong one for that specific minifigure. I cannot confirm
or deny if that is true since I did not pay attention to it when I shipped it
to him (that's on me). He wants me to refund him the entire cost of that
minifigure along with the shipping and does not want to return the Batman to
me. I refused to refund the shipping due to the other figures that were sent
along with the Batman. Honestly, the shipping would be no different with or without
the 6th figure. What is my course of action? Should I just let him keep it and
refund him the cost of the Batman? Should I have him send it back to me before
refunding him? Any advise would be appreciated. Thanks
offer a full refund for the item + shipping if he returns the minifigure. it
sounds like that minifigure may have been the reason the order was placed so
for an item like that its best to refund shipping costs aswell so they can they
buy it elsewhere. you may be able to buy the return label on your end to make
their return process easier. if the buyer refuses and escaltes it to a Paypal
claim then paypal would have the buyer return the item at their own expense.
At that point, the buyer could still file a credit card dispute where the buyer
would likely win the case if the item was not as described.
its possible tho not everyone pays with a credit card thru Paypal. some use the
Paypal balance and some use debit/visa cards. also if they loose the Paypal case
it may discourage them from going the the bank
[…]
its possible tho not everyone pays with a credit card thru Paypal. some use the
Paypal balance and some use debit/visa cards.
Uh? 🤔
You make it sound as if credit cards and debit cards are different in matter
of chargeback and/or insurances the bank/issuer can offer (not as described,
buyer remorse, travel insurance, etc.).
The type doesn’t change what the bank can offer and how the card work. The type
only says where (and when) the money comes from.
Ditto for whether the card is from Visa or from some other card group (MasterCard,
AmEx…).
It’s irrelevant. All the card groups offer the same services, the same card
types and (more or less optional) insurances.
And all the banks (and finance companies) go through card groups, otherwise their
cards would only work for them.
So, the only thing that matters is whether:
— the buyer used their PayPal balance, and in that case, PayPal is the only one
they can appeal to,
— or if they got the money from “elsewhere” (bank or credit company) and then
they can start a chargeback there / use the insurance they contracted there.
*sigh* Nubs_Lang, Nubs_Logic, it’s all Nubs_Pizza to me.
it looks like I may have been under the wrong impression then. I had thought
debit/visa cards didn't have the same level of protection that credit cards
have. I knew they had some but I always thought credit cards were significantly
"better" for the buyer
*sigh* Nubs_Lang, Nubs_Logic, it’s all Nubs_Pizza to me.
it looks like I may have been under the wrong impression then. I had thought
debit/visa cards didn't have the same level of protection that credit cards
have. I knew they had some but I always thought credit cards were significantly
"better" for the buyer
*sigh* Nubs_Lang, Nubs_Logic, it’s all Nubs_Pizza to me.
it looks like I may have been under the wrong impression then. I had thought
debit/visa cards didn't have the same level of protection that credit cards
have. I knew they had some but I always thought credit cards were significantly
"better" for the buyer
Ah-ha! So I got it right. I’m better at Nubs_Lang than 1001!
It all depends on what the banks advertise / how they advertise it.
And that depends on countries.
For starter, there’s not only “credit” and “debit,” there’s also “charge.” And
one could put “prepaid” in there, as a flavour of “debit”….
For instance, in France, we have very few credit cards (WP says 10%). A lot
of French people will say their card is a “carte de crédit” but, if they aren’t
totally confused and actually have a debit card, they often have a “deferred
debit” card.
In any case, I can assure you that we have lots of protections with our cards.
And we can have more if we pay more / subscribe to more (“gold” cards and such).
But the shorter version is that banks can mostly dress it up however they
want so that you buy what they want to sell you… in the limits of the local laws
and habits.
That bank you linked to is just saying what they are offering, and as they are
earning less with debit cards, they are offering less.
Hello. I recently sold 6 minifigures to someone. One of those figures being a
Batman with a cape. After he received the items, he pointed out to me that the
Batman cape was the wrong one for that specific minifigure. I cannot confirm
or deny if that is true since I did not pay attention to it when I shipped it
to him (that's on me). He wants me to refund him the entire cost of that
minifigure along with the shipping and does not want to return the Batman to
me. I refused to refund the shipping due to the other figures that were sent
along with the Batman. Honestly, the shipping would be no different with or without
the 6th figure. What is my course of action? Should I just let him keep it and
refund him the cost of the Batman? Should I have him send it back to me before
refunding him? Any advise would be appreciated. Thanks
offer a full refund for the item + shipping if he returns the minifigure. it
sounds like that minifigure may have been the reason the order was placed so
for an item like that its best to refund shipping costs aswell so they can they
buy it elsewhere. you may be able to buy the return label on your end to make
their return process easier. if the buyer refuses and escaltes it to a Paypal
claim then paypal would have the buyer return the item at their own expense.
I had forgotten to ask, but what is the value of the figure? if its like a sub
$5 figure then it would make complete sense to not ask for them to return it.
Thank you everyone for the input. Pertaining to and not pertaining to the issue.
LOL. The item is sub $5 so its not a great loss to just refund him. I just felt
that asking for the shipping was over the top being how I sent 5 other figures
as well. The shipping is the same for either 5 or 6 figures. So he wasn't
losing anything on the shipping end. Thanks again.
Thank you everyone for the input. Pertaining to and not pertaining to the issue.
LOL. The item is sub $5 so its not a great loss to just refund him. I just felt
that asking for the shipping was over the top being how I sent 5 other figures
as well. The shipping is the same for either 5 or 6 figures. So he wasn't
losing anything on the shipping end. Thanks again.
He did lose out if he wanted that figure and only added the others to make the
most of the postage costs.
Thank you everyone for the input. Pertaining to and not pertaining to the issue.
LOL. The item is sub $5 so its not a great loss to just refund him. I just felt
that asking for the shipping was over the top being how I sent 5 other figures
as well. The shipping is the same for either 5 or 6 figures. So he wasn't
losing anything on the shipping end. Thanks again.
He did lose out if he wanted that figure and only added the others to make the
most of the postage costs.
+1 sometimes the “cheap” or “common” parts can be the reason for the order. Recently
I needed several $ of cheap parts and included a $15 part I didn’t really “need”
in order to make shipping worth it. If the cheaper parts I had wanted were missing
and I was refunded only the value of those parts I would be disappointed. 9/10
that isn’t the case but since in this case the buyer seems to be making a deal
out of it, it is quite possible it was
Hello. I recently sold 6 minifigures to someone. One of those figures being a
Batman with a cape. After he received the items, he pointed out to me that the
Batman cape was the wrong one for that specific minifigure. I cannot confirm
or deny if that is true since I did not pay attention to it when I shipped it
to him (that's on me). He wants me to refund him the entire cost of that
minifigure along with the shipping and does not want to return the Batman to
me. I refused to refund the shipping due to the other figures that were sent
along with the Batman. Honestly, the shipping would be no different with or without
the 6th figure. What is my course of action? Should I just let him keep it and
refund him the cost of the Batman? Should I have him send it back to me before
refunding him? Any advise would be appreciated. Thanks
Order the correct cape and have it shipped to him at your expense. He would then
be "whole"
No. Refunding him for the figure ($3.50). Not the shipping. I'm not refunding
the shipping. The cape cost approx $1.50 here on BL without a minimum buy. Then
it would cost me at least $4.50-$5.00 to ship it. So we are talking about approx
$6 to send him a cape. Refunding him would cost $3.50. Its cheaper and easier
to just refund him. Plus he lives over seas, so it becomes more of a problem.
If the buyer lives overseas, how would shipping only be $4.50-$5.00?
In Problem Order, tommyc writes:
No. Refunding him for the figure ($3.50). Not the shipping. I'm not refunding
the shipping. The cape cost approx $1.50 here on BL without a minimum buy. Then
it would cost me at least $4.50-$5.00 to ship it. So we are talking about approx
$6 to send him a cape. Refunding him would cost $3.50. Its cheaper and easier
to just refund him. Plus he lives over seas, so it becomes more of a problem.
USA, New Jersey
Canada, Alberta
France, Nouvelle-Aquitaine
United Kingdom, England