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| | | Author: | kittybrickz  | | Posted: | Jun 24, 2024 10:30 | | Subject: | Got my first neg | | Viewed: | 199 times | | Topic: | Feedback | |
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| Super frustrated, I feel so powerless. Its scary to think how much I have invested
in my little store, the thousands of hours just to have someone who doesnt read
condition notes leave a negative feedback. No warning, no opportunity to fix,
just boom. Tried reaching out, offered refunds, replacement, nothing. Dead air.
I am still getting orders, but it really is a downer. I spent so much time to
tetris their order into oversize lettermail to save on shipping. Bricks were
good, some had playwear clearly noted as used and comments,, and listed wicked
cheap.
Thanks for listening, just feel super alone in this.
Have an epic day,
---kittybrickz
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| | | | | Author: | ManyMiniBricks | | Posted: | Jun 24, 2024 11:17 | | Subject: | Re: Got my first neg | | Viewed: | 67 times | | Topic: | Feedback | |
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| Your response was professional and if I saw the negative as a buyer, it wouldn't
stop me from ordering from your store. Keep the orders going to drown it out
with more positives. Hopefully they'll eventually respond to your messages
to fix. If they do and it's resolved, send them a link to delete the feedback.
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| | | | | | | Author: | kittybrickz | | Posted: | Jun 24, 2024 13:07 | | Subject: | Re: Got my first neg | | Viewed: | 52 times | | Topic: | Feedback | |
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| In Feedback, ManyMiniBricks writes:
| | Your response was professional and if I saw the negative as a buyer, it wouldn't
stop me from ordering from your store. Keep the orders going to drown it out
with more positives. Hopefully they'll eventually respond to your messages
to fix. If they do and it's resolved, send them a link to delete the feedback.
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Thanks for this  I'll do that!
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| | | | | Author: | Andy_Bell | | Posted: | Jun 24, 2024 15:14 | | Subject: | Re: Got my first neg | | Viewed: | 38 times | | Topic: | Feedback | |
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| In Feedback, kittybrickz writes:
| | Super frustrated, I feel so powerless. Its scary to think how much I have invested
in my little store, the thousands of hours just to have someone who doesnt read
condition notes leave a negative feedback. No warning, no opportunity to fix,
just boom. Tried reaching out, offered refunds, replacement, nothing. Dead air.
I am still getting orders, but it really is a downer. I spent so much time to
tetris their order into oversize lettermail to save on shipping. Bricks were
good, some had playwear clearly noted as used and comments,, and listed wicked
cheap.
Thanks for listening, just feel super alone in this.
Have an epic day,
---kittybrickz
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With automated and semi-automated buying mechanisms, I never list any filler
or lightly damaged bricks; because buyers rarely see those notes.
Sounds like one of those circumstances.
AB
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| | | | | | | Author: | wildchicken13 | | Posted: | Jun 24, 2024 15:46 | | Subject: | Re: Got my first neg | | Viewed: | 31 times | | Topic: | Feedback | |
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| In Feedback, Andy_Bell writes:
| | With automated and semi-automated buying mechanisms, I never list any filler
or lightly damaged bricks; because buyers rarely see those notes.
Sounds like one of those circumstances.
AB
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Indeed, one time I accidentally ordered used parts instead of new ones because
I was shopping using a wanted list and I forgot to check the condition.
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| | | | | | | Author: | SezaR | | Posted: | Jun 24, 2024 16:38 | | Subject: | Re: Got my first neg | | Viewed: | 44 times | | Topic: | Feedback | |
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| In Feedback, Andy_Bell writes:
| | In Feedback, kittybrickz writes:
| | Super frustrated, I feel so powerless. Its scary to think how much I have invested
in my little store, the thousands of hours just to have someone who doesnt read
condition notes leave a negative feedback. No warning, no opportunity to fix,
just boom. Tried reaching out, offered refunds, replacement, nothing. Dead air.
I am still getting orders, but it really is a downer. I spent so much time to
tetris their order into oversize lettermail to save on shipping. Bricks were
good, some had playwear clearly noted as used and comments,, and listed wicked
cheap.
Thanks for listening, just feel super alone in this.
Have an epic day,
---kittybrickz
|
With automated and semi-automated buying mechanisms, I never list any filler
or lightly damaged bricks; because buyers rarely see those notes.
Sounds like one of those circumstances.
AB
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I thought about this and this is a solution:
- After a buyer orders these "damaged" parts, send him a message asking
if he read the description and that some parts are damaged/filler,...
You can have a text saved that you can send to buyers in these cases.
You can also have a section in your splash page, with some photos, describing
the condition and then refer to splash page in the description. 
To OP:
I went up to over 1200 positive feedback until a buyer left me a neutral "poor
packing"
and did not want to respond: I messaged him and offered him everything you can
imagine: refund, send him broken parts,...
I eventually left him a negative feedback hoping that stops him doing the same
thing with other sellers.
But over the first 1200 positive feedbacks, I had received about 10-20 neutral
and negative feedbacks. After I reached out those buyers, they responded and
I fixed issues. After the issues were fixed, I asked them to revise the feedback
by giving them the link and order ID.
Point to the facts: the part A and B and ... were used and the description said
"damaged,.." and asked him whether they had seen/read the description.
And offer a generous solution: I have some of these parts in new condition and
can send them to you.
It might be better to consider separating new and used parts in an order, and
if the order is too big, send it in two mailers, one for used parts and one for
new parts, instead of spending 30 minutes (for just saving $1-2?)
I don't print the order, but for some orders like this one (when there are
damaged parts), it can be helpful.
I have not yet listed my filler bricks but your thread was helpful for me in
a way. I hope the buyer removed it.
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| | | | | | | | | Author: | kittybrickz | | Posted: | Jun 24, 2024 17:38 | | Subject: | Re: Got my first neg | | Viewed: | 31 times | | Topic: | Feedback | |
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| In Feedback, SezaR writes:
| | In Feedback, Andy_Bell writes:
| | In Feedback, kittybrickz writes:
| | Super frustrated, I feel so powerless. Its scary to think how much I have invested
in my little store, the thousands of hours just to have someone who doesnt read
condition notes leave a negative feedback. No warning, no opportunity to fix,
just boom. Tried reaching out, offered refunds, replacement, nothing. Dead air.
I am still getting orders, but it really is a downer. I spent so much time to
tetris their order into oversize lettermail to save on shipping. Bricks were
good, some had playwear clearly noted as used and comments,, and listed wicked
cheap.
Thanks for listening, just feel super alone in this.
Have an epic day,
---kittybrickz
|
With automated and semi-automated buying mechanisms, I never list any filler
or lightly damaged bricks; because buyers rarely see those notes.
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Yeah! These are great suggestions! I always pack used and new separate so they
can see the difference. I've started writing NEW and USED on the baggies
now to prevent future bungles. I think Im going to comb through my parts and
remove any playwear.
Cheers 
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Sounds like one of those circumstances.
AB
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I thought about this and this is a solution:
- After a buyer orders these "damaged" parts, send him a message asking
if he read the description and that some parts are damaged/filler,...
You can have a text saved that you can send to buyers in these cases.
You can also have a section in your splash page, with some photos, describing
the condition and then refer to splash page in the description.
To OP:
I went up to over 1200 positive feedback until a buyer left me a neutral "poor
packing"
and did not want to respond: I messaged him and offered him everything you can
imagine: refund, send him broken parts,...
I eventually left him a negative feedback hoping that stops him doing the same
thing with other sellers.
But over the first 1200 positive feedbacks, I had received about 10-20 neutral
and negative feedbacks. After I reached out those buyers, they responded and
I fixed issues. After the issues were fixed, I asked them to revise the feedback
by giving them the link and order ID.
Point to the facts: the part A and B and ... were used and the description said
"damaged,.." and asked him whether they had seen/read the description.
And offer a generous solution: I have some of these parts in new condition and
can send them to you.
It might be better to consider separating new and used parts in an order, and
if the order is too big, send it in two mailers, one for used parts and one for
new parts, instead of spending 30 minutes (for just saving $1-2?)
I don't print the order, but for some orders like this one (when there are
damaged parts), it can be helpful.
I have not yet listed my filler bricks but your thread was helpful for me in
a way. I hope the buyer removed it.
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| | | | | | | | | Author: | Ziegelmeister | | Posted: | Jun 24, 2024 17:55 | | Subject: | Re: Got my first neg | | Viewed: | 39 times | | Topic: | Feedback | |
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| In Feedback, SezaR writes:
| | I thought about this and this is a solution:
- After a buyer orders these "damaged" parts, send him a message asking
if he read the description and that some parts are damaged/filler,...
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I do this for anything where I have a comment about the condition or color shift.
Dark red and trans light blue for example. Those are also separated in to two
different lots in case someone is looking for that shift.
Because I know about half the people actually read emails, I tell them I'll
give them 48 hours to respond before shipping the order as is. If it comes down
to that then I highlight the comments on the printed order and also print out
the message I sent and highlight the read/not read area and staple it to the
front of the order.
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| | | | | | | | | Author: | Adjour | | Posted: | Jun 24, 2024 19:13 | | Subject: | Re: Got my first neg | | Viewed: | 47 times | | Topic: | Feedback | |
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| In Feedback, SezaR writes:
| | In Feedback, Andy_Bell writes:
| | In Feedback, kittybrickz writes:
| | Super frustrated, I feel so powerless. Its scary to think how much I have invested
in my little store, the thousands of hours just to have someone who doesnt read
condition notes leave a negative feedback. No warning, no opportunity to fix,
just boom. Tried reaching out, offered refunds, replacement, nothing. Dead air.
I am still getting orders, but it really is a downer. I spent so much time to
tetris their order into oversize lettermail to save on shipping. Bricks were
good, some had playwear clearly noted as used and comments,, and listed wicked
cheap.
Thanks for listening, just feel super alone in this.
Have an epic day,
---kittybrickz
|
With automated and semi-automated buying mechanisms, I never list any filler
or lightly damaged bricks; because buyers rarely see those notes.
Sounds like one of those circumstances.
AB
|
I thought about this and this is a solution:
- After a buyer orders these "damaged" parts, send him a message asking
if he read the description and that some parts are damaged/filler,...
You can have a text saved that you can send to buyers in these cases.
You can also have a section in your splash page, with some photos, describing
the condition and then refer to splash page in the description.
To OP:
I went up to over 1200 positive feedback until a buyer left me a neutral "poor
packing"
and did not want to respond: I messaged him and offered him everything you can
imagine: refund, send him broken parts,...
I eventually left him a negative feedback hoping that stops him doing the same
thing with other sellers.
But over the first 1200 positive feedbacks, I had received about 10-20 neutral
and negative feedbacks. After I reached out those buyers, they responded and
I fixed issues. After the issues were fixed, I asked them to revise the feedback
by giving them the link and order ID.
Point to the facts: the part A and B and ... were used and the description said
"damaged,.." and asked him whether they had seen/read the description.
And offer a generous solution: I have some of these parts in new condition and
can send them to you.
It might be better to consider separating new and used parts in an order, and
if the order is too big, send it in two mailers, one for used parts and one for
new parts, instead of spending 30 minutes (for just saving $1-2?)
I don't print the order, but for some orders like this one (when there are
damaged parts), it can be helpful.
I have not yet listed my filler bricks but your thread was helpful for me in
a way. I hope the buyer removed it.
|
Yep I negged a Neutral once. Guy said set was missing 2 parts. It was a small
set, and I always inventory twice before sending. So I didn't likely mess
this up, though I'm human and its possible. He had also given it to a child
to assemble, which reported back to him, so the "missing" parts are probably
on the carpet.
Either way I appologized and asked him to let me make it right (he didn't
want the parts) so I offered a small discount if he rewrote his feedback. He
agreed and then ghosted me.
I tried a couple times then negged him because I didn't want him to do this
to other sellers who are trying to make something simple right. An email takes
30 seconds to reply to, there's no excuse IMO to no respond.
Crystal
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| | | | | | | | | | | Author: | Ziegelmeister | | Posted: | Jun 25, 2024 01:48 | | Subject: | Re: Got my first neg | | Viewed: | 54 times | | Topic: | Feedback | |
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| In Feedback, Adjour writes:
| |
Guy said set wdas missing 2 parts. It was a small
set, and I always inventory twice before sending. So I didn't likely mess
this up, though I'm human and its possible. He had also given it to a child
to assemble, which reported back to him, so the "missing" parts are probably
on the carpet.
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The funny thing? I've been having incredibly bad luck the past few months
with
It's been staggeringly high; like 40-50% of these sets have missing parts.
I really don't get it.
And the thing is, we can't use the carpet excuse here because we have all
hardwood floors in the playing areas.
So if you're selling brand new poly bags or itty bitty sets it's completely
possible there are missing parts.
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| | | | | | | | | | | | | Author: | Adjour | | Posted: | Jun 25, 2024 10:41 | | Subject: | (Cancelled) | | Viewed: | 9 times | | Topic: | Feedback | |
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| | (Cancelled) |
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| | | | | Author: | macebobo | | Posted: | Jun 24, 2024 15:26 | | Subject: | Re: Got my first neg | | Viewed: | 34 times | | Topic: | Feedback | |
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| In Feedback, kittybrickz writes:
| | Super frustrated, I feel so powerless. Its scary to think how much I have invested
in my little store, the thousands of hours just to have someone who doesnt read
condition notes leave a negative feedback. No warning, no opportunity to fix,
just boom. Tried reaching out, offered refunds, replacement, nothing. Dead air.
I am still getting orders, but it really is a downer. I spent so much time to
tetris their order into oversize lettermail to save on shipping. Bricks were
good, some had playwear clearly noted as used and comments,, and listed wicked
cheap.
Thanks for listening, just feel super alone in this.
Have an epic day,
---kittybrickz
|
It does hurt. When I got my first non positive, it bit so hard. However, the
silver lining is that I do not "worry" about a perfect feedback anymore.
Also, with ~20,000 feedback, it effectively goes away and the 100% returns.
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| | | | | | | Author: | zorbanj | | Posted: | Jun 24, 2024 15:39 | | Subject: | Re: Got my first neg | | Viewed: | 39 times | | Topic: | Feedback | |
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| In Feedback, macebobo writes:
| |
It does hurt. When I got my first non positive, it bit so hard. However, the
silver lining is that I do not "worry" about a perfect feedback anymore.
Also, with ~20,000 feedback, it effectively goes away and the 100% returns.
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How many sellers will ever get to 20,000 feedbacks, or even 2,000 feedbacks?
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| | | | | Author: | wildchicken13 | | Posted: | Jun 24, 2024 15:47 | | Subject: | Re: Got my first neg | | Viewed: | 39 times | | Topic: | Feedback | |
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| In Feedback, kittybrickz writes:
| | Super frustrated, I feel so powerless. Its scary to think how much I have invested
in my little store, the thousands of hours just to have someone who doesnt read
condition notes leave a negative feedback. No warning, no opportunity to fix,
just boom. Tried reaching out, offered refunds, replacement, nothing. Dead air.
I am still getting orders, but it really is a downer. I spent so much time to
tetris their order into oversize lettermail to save on shipping. Bricks were
good, some had playwear clearly noted as used and comments,, and listed wicked
cheap.
Thanks for listening, just feel super alone in this.
Have an epic day,
---kittybrickz
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Don't let negative feedback ruin your positive attitude.
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| | | | | | | Author: | kittybrickz | | Posted: | Jun 24, 2024 21:34 | | Subject: | Re: Got my first neg | | Viewed: | 42 times | | Topic: | Feedback | |
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| | | Don't let negative feedback ruin your positive attitude.
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Ain't that the truth!
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Canada, British Columbia
USA, Maryland
