Hi.
I have tried to get in touch with BL regarding VAT.
I was charged for VAT when I paid for my order. Then I was told to pay VAT when
my package came to custom.
So my question are: What shall I do now?
Refuse to pay, let the order bounce back of course.
If you paid, it's probably because seller didn't do the correct procedure.
Ask him/her a partial refund of the order corresponding with the double payment.
BrickLink is supposed to refund you, but as I haven't heard this is working,
you've better find a solution on your side.
Have contacted the seller.
And they say that it is BL who collect the VAT and not them.
Yes, bricklink collects it however the seller is the one who has to put the information
regarding that onto the package that bricklink provides them to prevent double
taxation
I had this same issue with one of my buyers at the end of last year. BrickLink
basically did nothing for us.
I provided to the buyer the VAT receipt that Bricklink provides as well as the
IOSS number so he could show the post office to prove that VAT had been paid
(which was what was on the documentation attached to the postage box had they
spent more than two seconds looking at it). Hopefully, you may have better luck
with your postal service then he did as they stated the same as previously commented
that "it wasn't sent the correct way". He ended up paying for it
to make sure it didn't get sent back. After about a month of back and forth
between each other, he was able to get a refund of the VAT by raising the issue
with PayPal and was resolved almost immediately by them.
Hope that may help.
Leigh - Q2 Build
In Taxes, Rosterus writes:
Hi.
I have tried to get in touch with BL regarding VAT.
I was charged for VAT when I paid for my order. Then I was told to pay VAT when
my package came to custom.
I provided to the buyer the VAT receipt that Bricklink provides as well as the
IOSS number so he could show the post office to prove that VAT had been paid
(which was what was on the documentation attached to the postage box had they
spent more than two seconds looking at it). Hopefully, you may have better luck
with your postal service then he did as they stated the same as previously commented
that "it wasn't sent the correct way".
Did you send the ioss number electronically? It’s not supposed to be physically
on the package and has to be sent electronically during the label making process
Yes, it was sent electronically through the Australia Post website however they
only have one place to add the IOSS number which is under 'Importer reference
number (Optional)'
This then gets added to the document that is then attached to the parcel. There
are no other options to make sure this is hidden as far as I can tell.
Their answer: "You will need to provide your IOSS registration number
in the ‘Importers Reference Number’ field at the time of lodgement or label generation.
We will then transmit this number for customs processing and VAT collection and
processing via the European Union (EU) IOSS system.
Your IOSS number is 12 digits long, starting with IM followed by 10 numbers (e.g.
IM1234567891). Please ensure you enter the number correctly. We do not validate
the data, and the EU IOSS system will only recognise IOSS numbers that are in
the correct format."
The parcel was going to Norway and we could confirm the IOSS number was correct
as we could check the label that included the number and it matched what BrickLink
had provided. I had also previously sent a package to France the exact same
way and there were no issues. I believe the IOSS number for BrickLink was the
exact same for both of those orders (I'm guessing because they are both in
the EU??). I can't really change what Australia Post does.
But as I stated before, providing the Post Office with the VAT receipt and IOSS
number should prove to them that VAT was collected (if input correctly), otherwise
raising the issue with PayPal (if they have paid the second VAT) is the next
best thing.
In Taxes, Nubs_Select writes:
I provided to the buyer the VAT receipt that Bricklink provides as well as the
IOSS number so he could show the post office to prove that VAT had been paid
(which was what was on the documentation attached to the postage box had they
spent more than two seconds looking at it). Hopefully, you may have better luck
with your postal service then he did as they stated the same as previously commented
that "it wasn't sent the correct way".
Did you send the ioss number electronically? It’s not supposed to be physically
on the package and has to be sent electronically during the label making process
Yes, it was sent electronically through the Australia Post website however they
only have one place to add the IOSS number which is under 'Importer reference
number (Optional)'
This then gets added to the document that is then attached to the parcel. There
are no other options to make sure this is hidden as far as I can tell.
Their answer: "You will need to provide your IOSS registration number
in the ‘Importers Reference Number’ field at the time of lodgement or label generation.
We will then transmit this number for customs processing and VAT collection and
processing via the European Union (EU) IOSS system.
Your IOSS number is 12 digits long, starting with IM followed by 10 numbers (e.g.
IM1234567891). Please ensure you enter the number correctly. We do not validate
the data, and the EU IOSS system will only recognise IOSS numbers that are in
the correct format."
The parcel was going to Norway and we could confirm the IOSS number was correct
as we could check the label that included the number and it matched what BrickLink
had provided. I had also previously sent a package to France the exact same
way and there were no issues. I believe the IOSS number for BrickLink was the
exact same for both of those orders (I'm guessing because they are both in
the EU??). I can't really change what Australia Post does.
But as I stated before, providing the Post Office with the VAT receipt and IOSS
number should prove to them that VAT was collected (if input correctly), otherwise
raising the issue with PayPal (if they have paid the second VAT) is the next
best thing.
In Taxes, Nubs_Select writes:
I provided to the buyer the VAT receipt that Bricklink provides as well as the
IOSS number so he could show the post office to prove that VAT had been paid
(which was what was on the documentation attached to the postage box had they
spent more than two seconds looking at it). Hopefully, you may have better luck
with your postal service then he did as they stated the same as previously commented
that "it wasn't sent the correct way".
Did you send the ioss number electronically? It’s not supposed to be physically
on the package and has to be sent electronically during the label making process
For the Spanish postal service form we have to put the VOEC or UK VAT number
from BL on the exporters reference number.
Norway, Vestfold
France, Provence-Alpes-Côte d'Azur
Canada, Ontario
United Kingdom, England
Australia, Queensland
USA, Washington
Spain, Comunidad Valenciana