| Discussion Forum: Thread 307448 |
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| | | Author: | Heartbricker  | | Posted: | Aug 4, 2021 14:58 | | Subject: | cannot issue refund | | Viewed: | 103 times | | Topic: | Technical Issues | |
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| We're attempting to issue a partial refund and there seems to be a bug which
is preventing us.
Any ideas?
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| | | | | Author: | Emporiosa | | Posted: | Aug 4, 2021 15:02 | | Subject: | Re: cannot issue refund | | Viewed: | 32 times | | Topic: | Technical Issues | |
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| In Technical Issues, Heartbricker writes:
| | We're attempting to issue a partial refund and there seems to be a bug which
is preventing us.
Any ideas?
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Often it's related to the length/certain characters in the notes. The more
brief/less special characters, the more likely it seems to work from reports
from others.
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| | | | | Author: | macebobo | | Posted: | Aug 4, 2021 15:19 | | Subject: | Re: cannot issue refund | | Viewed: | 35 times | | Topic: | Technical Issues | |
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| In Technical Issues, Heartbricker writes:
| | We're attempting to issue a partial refund and there seems to be a bug which
is preventing us.
Any ideas?
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Make sure the refund did not process on PayPal before you try again. I did not
earlier and refunded an order six times. If the refund did go through, it is
a bug that has been there for at least six months.
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| | | | | Author: | Nubs_Select | | Posted: | Aug 4, 2021 15:44 | | Subject: | Re: cannot issue refund | | Viewed: | 37 times | | Topic: | Technical Issues | |
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| It Happens To Me Almost Every Single Time I Try. I Often End Up Refunding Directly
On Paypal And Then Updating It Here By Clicking On The Refund Button After I've
Sent It.
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| | | | | Author: | JRBricks | | Posted: | Aug 4, 2021 22:09 | | Subject: | Re: cannot issue refund | | Viewed: | 44 times | | Topic: | Technical Issues | |
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| In Technical Issues, Heartbricker writes:
| | We're attempting to issue a partial refund and there seems to be a bug which
is preventing us.
Any ideas?
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I had this same bug several months ago too. Sent a request through the help center
but of course never got a response. I ended up just issuing diirectly though
PayPal. Only issue with that is you also end up refunding the taxes that Bricklink
collected. So I guess BL keeps the taxes this way. The bug needs to be fixed.
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| | | | | Author: | jbroman | | Posted: | Aug 5, 2021 01:18 | | Subject: | Re: cannot issue refund | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| In Technical Issues, Heartbricker writes:
| | We're attempting to issue a partial refund and there seems to be a bug which
is preventing us.
Any ideas?
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After checking PayPal if it did go through, try it again without the # (number
sign/octothorpe) and + (plus sign).
I recall that it is actually a PayPal issue with non-alphanumeric characters
in their comment field.
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USA, New Jersey
Canada, Ontario
