| Discussion Forum: Thread 235343 |
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| | | Author: | If_you_build_it  | | Posted: | Apr 18, 2018 00:10 | | Subject: | Negative feedback on orders that are "purged" | | Viewed: | 263 times | | Topic: | Suggestions | | Status: | Discarded | |
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| Why do negative and neutral feedback still show for orders that were supposedly
purged from the system? I have one case where the order was shipped, actually
lost in the mail, neutral feedback received, then received a few days later.
I was able to respond to the feedback but it didn't occur to me in time
to ask to have the feedback removed. Now that I've tried to make the request
the system won't let me because the order was supposedly purged but yet the
feedback is still there. Do negative or neutral feedback ever expire? Is there
any way for me to request removal of this feedback seeing as how the system apparently
can't access the order?
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| | | | | Author: | crazylegoman | | Posted: | Apr 18, 2018 00:33 | | Subject: | Re: Negative feedback on orders that are "purged" | | Viewed: | 69 times | | Topic: | Feedback | |
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| No feedback, whether positive, neutral or negative, ever expires. It
lasts as long as your account exists.
David
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| | | | | Author: | Teup | | Posted: | Apr 18, 2018 03:01 | | Subject: | Re: Negative feedback on orders that are "purged" | | Viewed: | 70 times | | Topic: | Suggestions | |
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| In Suggestions, If_you_build_it writes:
| | Why do negative and neutral feedback still show for orders that were supposedly
purged from the system? I have one case where the order was shipped, actually
lost in the mail, neutral feedback received, then received a few days later.
I was able to respond to the feedback but it didn't occur to me in time
to ask to have the feedback removed. Now that I've tried to make the request
the system won't let me because the order was supposedly purged but yet the
feedback is still there. Do negative or neutral feedback ever expire? Is there
any way for me to request removal of this feedback seeing as how the system apparently
can't access the order?
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I get your point about negative feedback perhaps having an influence for too
long, but I am surprised you expected negative to disappear and positive to stay.
That's distorting the past. As crazylegoman pointed out, your negative feedback
will probably exist longer than you  A suggestion to make very old feedback
less prominent or influential could be good, but not this way.
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| | | | | Author: | yorbrick | | Posted: | Apr 18, 2018 04:37 | | Subject: | Re: Negative feedback on orders that are "purged" | | Viewed: | 53 times | | Topic: | Suggestions | |
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| In Suggestions, If_you_build_it writes:
| | Why do negative and neutral feedback still show for orders that were supposedly
purged from the system? I have one case where the order was shipped, actually
lost in the mail, neutral feedback received, then received a few days later.
I was able to respond to the feedback but it didn't occur to me in time
to ask to have the feedback removed. Now that I've tried to make the request
the system won't let me because the order was supposedly purged but yet the
feedback is still there. Do negative or neutral feedback ever expire? Is there
any way for me to request removal of this feedback seeing as how the system apparently
can't access the order?
|
They do expire in the sense that they are no longer shown in the 1 month, 6 month
and 1 year history, but are always kept as a permanent historical record.
Plus they get lost in recent positive feedback. So if you are a decent seller
generating positive feedback, they soon become less important.
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| | | | | | | Author: | tjb01527 | | Posted: | Apr 18, 2018 06:08 | | Subject: | Re: Negative feedback on orders that are "purged" | | Viewed: | 51 times | | Topic: | Suggestions | |
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| In Suggestions, yorbrick writes:
| | In Suggestions, If_you_build_it writes:
| | Why do negative and neutral feedback still show for orders that were supposedly
purged from the system? I have one case where the order was shipped, actually
lost in the mail, neutral feedback received, then received a few days later.
I was able to respond to the feedback but it didn't occur to me in time
to ask to have the feedback removed. Now that I've tried to make the request
the system won't let me because the order was supposedly purged but yet the
feedback is still there. Do negative or neutral feedback ever expire? Is there
any way for me to request removal of this feedback seeing as how the system apparently
can't access the order?
|
They do expire in the sense that they are no longer shown in the 1 month, 6 month
and 1 year history, but are always kept as a permanent historical record.
Plus they get lost in recent positive feedback. So if you are a decent seller
generating positive feedback, they soon become less important.
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I feel that Negative feedbacks should be purged in the same way as orders are.
Much the same way as Ebay. I'm not sure why they call it "feedback". I strive
to offer a good service & if there is a problem, I will resolve it.
Regards
Tim
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| | | | | | | | | Author: | yorbrick | | Posted: | Apr 18, 2018 07:02 | | Subject: | Re: Negative feedback on orders that are "purged" | | Viewed: | 56 times | | Topic: | Suggestions | |
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| In Suggestions, tjb01527 writes:
| | In Suggestions, yorbrick writes:
| | In Suggestions, If_you_build_it writes:
| | Why do negative and neutral feedback still show for orders that were supposedly
purged from the system? I have one case where the order was shipped, actually
lost in the mail, neutral feedback received, then received a few days later.
I was able to respond to the feedback but it didn't occur to me in time
to ask to have the feedback removed. Now that I've tried to make the request
the system won't let me because the order was supposedly purged but yet the
feedback is still there. Do negative or neutral feedback ever expire? Is there
any way for me to request removal of this feedback seeing as how the system apparently
can't access the order?
|
They do expire in the sense that they are no longer shown in the 1 month, 6 month
and 1 year history, but are always kept as a permanent historical record.
Plus they get lost in recent positive feedback. So if you are a decent seller
generating positive feedback, they soon become less important.
|
I feel that Negative feedbacks should be purged in the same way as orders are.
Much the same way as Ebay. I'm not sure why they call it "feedback". I strive
to offer a good service & if there is a problem, I will resolve it.
Regards
Tim
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If they get rid of bad, then surely they should get rid of good too? If they
didn't, then lots of recent bad history could be hidden by a high overall
number from past very good feedback.
When I check feedback, I normally look at the time breakdown. If no bad feedback
in a year (with lots of good), then I ignore any historical bad feedback. Whereas
if there is no recent feedback but a lot of past negatives, then they are important
as the store may not have changed.
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| | | | | | | | | Author: | WhiteHorseMatt | | Posted: | Apr 18, 2018 07:50 | | Subject: | Re: Negative feedback on orders that are "purged" | | Viewed: | 96 times | | Topic: | Suggestions | |
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| In Suggestions, tjb01527 writes:
| | I feel that Negative feedbacks should be purged in the same way as orders are.
Much the same way as Ebay. I'm not sure why they call it "feedback". I strive
to offer a good service & if there is a problem, I will resolve it.
Regards
Tim
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My favoured solution would be feedback rating only calculated on the last 12months
transactions, with the exception of NPB/NSS which I feel should be on permanent
record.
Matt
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| | | | | | | | | | | Author: | Gaston.La.Brick | | Posted: | May 12, 2018 02:29 | | Subject: | Re: Negative feedback on orders that are "purged" | | Viewed: | 81 times | | Topic: | Suggestions | |
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| | | My favoured solution would be feedback rating only calculated on the last 12months
transactions, with the exception of NPB/NSS which I feel should be on permanent
record.
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I feel the same way: any feedback (meaning negative, neutral & positive) should
have an expiration date. E.g. last 24 months. I would suggest to take the period
long enough (longer as 12 months). That way when a seller takes some time off
(or has other priorities in his life), it won't have a big effect.
That way, it's a continuous evaluation. Sellers that goofed up in the past
have a horizon for a clean slate and sellers with super positive evaluations
in the past will still be motivated to keep up their good efforts to maintain
their scores.
So my suggestion could be:
* display an absolute numbers of number of sales in all history, to indicate
the seniority of the seller
* a relative number (% satisfaction) of all positive feedback orders vs total
orders, but limited to the orders of the last 24 months
* NPB/NSS should indeed be sticky (or at least for a really long time, e.g. for
48 months)
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