Non-Responding Seller Alert (NRS)
|
|
|
|
If payment was not sent and the seller is not responding to the buyer, the buyer may file a Non-Responding Seller (NRS) alert. The seller will be asked to communicate with the buyer and will be informed of the consequences if they do not follow through with the transaction. After filing the alert, the order status will change to NRS and the seller will not have the option to change the order status.
| | How to File a Non-Responding Seller Alert: |
Go to the Problem Order page and enter the order ID. The option to file a NRS will appear if the following conditions are met:
- You are the buyer in the transaction
- At least 7 days have passed from the order submission date (since the order was last submitted or updated).
- Current Order Status can't be one NPB, NPX, NRS, NSS or Cancelled.
| | How to Complete a Non-Responding Seller Alert: | |
Go to the Problem Order page and select an option to cancel the order. This option will appear two weeks after initiating the Non-Responding Seller Alert.
| | How to Remove a Non-Responding Seller Alert: | |
Go to the Problem Order page, enter the order ID and the option to remove a Non-Responding Seller Alert will appear if the order is in NRS status. Removing the alert resets the order back to Pending status.
| | Consequences: | |
If the situation is not resolved within two weeks of submitting the NRS then the buyer has the option to Cancel the order. Fee credit is not given to the seller if an order is canceled through a NRS. If the seller has three orders cancelled via NRS/NSS (sum of all orders in NSS and NRS status) then their Selling Privileges are permanently revoked.
|
|
|
|
|
|
|