| Discussion Forum: Thread 357648 |
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| | | Author: | W_C_B  | | Posted: | May 11, 2024 21:09 | | Subject: | Buyer used wrong address forgot app. # | | Viewed: | 158 times | | Topic: | Shipping | |
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| Hi everyone, been selling on bricklink now for a few years and came across this
today. This person who purchased from me is new to bricklink and I guess did
not put there apartment number on their address under their Paypal account when
completing the transaction. The package was supposed to be delivered today but
being sent back to me now for an incorrect address. The buyer is asking me If
I can re-send the order when I get the package back with their apartment number
added to the address. I would think the buyer has to update their address on
their end in their Paypal account right or am I wrong, IDK. Also in this situation
would you charge the buyer another shipping label with a new tracking number?
Kind of of need some help on this one.
Thanks
Will
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| | | | | Author: | SezaR | | Posted: | May 12, 2024 00:51 | | Subject: | Re: Buyer used wrong address forgot app. # | | Viewed: | 40 times | | Topic: | Shipping | |
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| In Shipping, W_C_B writes:
| | Hi everyone, been selling on bricklink now for a few years and came across this
today. This person who purchased from me is new to bricklink and I guess did
not put there apartment number on their address under their Paypal account when
completing the transaction. The package was supposed to be delivered today but
being sent back to me now for an incorrect address. The buyer is asking me If
I can re-send the order when I get the package back with their apartment number
added to the address. I would think the buyer has to update their address on
their end in their Paypal account right or am I wrong, IDK.
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For seller protection, what matters is the address that appears on the PayPal
transaction record, i.e. the one used at the time the buyer paid.
| | Also in this situation
would you charge the buyer another shipping label with a new tracking number?
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Absolutely yes. (Whose fault is it here?)
I would prefer the communications happen via BL's message system for my seller
protection.
All these depend on the value of order. Is it $600 or $100? It would change a
lot it I was the seller.
If I create the label with my business account of CanadaPost, I may be able to
call them and ask them to redeliver it with the # Apt. on top of it.
| | Kind of of need some help on this one.
Thanks
Will
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| | | | | Author: | zero42593 | | Posted: | May 12, 2024 02:19 | | Subject: | Re: Buyer used wrong address forgot app. # | | Viewed: | 38 times | | Topic: | Shipping | |
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| The buyer might be able to stop the return if he goes to his post office ASAP
and tells them what happened, if not yes he needs to pay for shipping again.
The issue with that is that Bricklink has no way of billing for that. So, not
sure how Bricklink wants that handled.
In Shipping, W_C_B writes:
| | Hi everyone, been selling on bricklink now for a few years and came across this
today. This person who purchased from me is new to bricklink and I guess did
not put there apartment number on their address under their Paypal account when
completing the transaction. The package was supposed to be delivered today but
being sent back to me now for an incorrect address. The buyer is asking me If
I can re-send the order when I get the package back with their apartment number
added to the address. I would think the buyer has to update their address on
their end in their Paypal account right or am I wrong, IDK. Also in this situation
would you charge the buyer another shipping label with a new tracking number?
Kind of of need some help on this one.
Thanks
Will
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| | | | | Author: | brac.brick | | Posted: | May 12, 2024 07:35 | | Subject: | Re: Buyer used wrong address forgot app. # | | Viewed: | 34 times | | Topic: | Shipping | |
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| In Shipping, W_C_B writes:
| | Hi everyone, been selling on bricklink now for a few years and came across this
today. This person who purchased from me is new to bricklink and I guess did
not put there apartment number on their address under their Paypal account when
completing the transaction. The package was supposed to be delivered today but
being sent back to me now for an incorrect address. The buyer is asking me If
I can re-send the order when I get the package back with their apartment number
added to the address. I would think the buyer has to update their address on
their end in their Paypal account right or am I wrong, IDK. Also in this situation
would you charge the buyer another shipping label with a new tracking number?
Kind of of need some help on this one.
Thanks
Will
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this happened to me, it actually showed up and I emailed the buyer to tell them
they didn;t have the correct address, did they want to pay the shipping again
and i would reship? They agreed and I re-invoiced them for just the shipping
, shipped it again. Your other option is to refund the order minus the shipping
charge once you receive it back.
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| | | | | Author: | cosmicray | | Posted: | May 12, 2024 09:06 | | Subject: | Re: Buyer used wrong address forgot app. # | | Viewed: | 29 times | | Topic: | Shipping | |
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| In Shipping, W_C_B writes:
| | Hi everyone, been selling on bricklink now for a few years and came across this
today. This person who purchased from me is new to bricklink and I guess did
not put there apartment number on their address under their Paypal account when
completing the transaction. The package was supposed to be delivered today but
being sent back to me now for an incorrect address. The buyer is asking me If
I can re-send the order when I get the package back with their apartment number
added to the address. I would think the buyer has to update their address on
their end in their Paypal account right or am I wrong, IDK. Also in this situation
would you charge the buyer another shipping label with a new tracking number?
Kind of of need some help on this one.
Thanks
Will
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Depending on whom is generating your postage, you may be able to detect these
prior to buying the postage. An address that is incomplete, or dubious, may not
be able to generate a full 9-digit Zip+4. If you see a proposed address (on Pirate
Ship) that does not generate a full Zip+4, then it may be to your benefit to
halt processing the order, and reach out to the customer questioning the supplied
address.
I am aware (from personal experience), that in a few limited situations, an address
that USPS was good with (say 10 years ago), they no longer feel is specifically
correct, and may randomly reject mail sent to that previously correct address.
In your situation, the ability to do this has already passed. Good luck !
Nita Rae
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USA, New York
Canada, British Columbia
