| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Nubs_Select  | | Posted: | May 9, 2024 17:15 | | Subject: | Re: Buyer hasn't received item, I have POP | | Viewed: | 40 times | | Topic: | Selling | |
| In Selling, AppleMacJack writes:
| | Hopefully this is the right space to ask this:
My buyer has messaged stating they haven't received their item - I have proof
of posting but no tracking info and have already submitted a missing letter claim
with Royal Mail.
I'm wondering what I should do:
1. refund the buyer and hope Royal Mail don't tell me they've already
delivered the item?;
2. wait for Royal Mail to respond which could take another few days, and my buyer
has already sent several messages as they want their items?
Any advice would be appreciated!
|
wait until you get a reply from Royal Mail then if they find it let the customer
know and if they dont then refund them.
|
 |
| Author: | yorbrick | | Posted: | May 9, 2024 17:04 | | Subject: | Re: Buyer hasn't received item, I have POP | | Viewed: | 36 times | | Topic: | Selling | |
| In Selling, AppleMacJack writes:
| | Hopefully this is the right space to ask this:
My buyer has messaged stating they haven't received their item - I have proof
of posting but no tracking info and have already submitted a missing letter claim
with Royal Mail.
I'm wondering what I should do:
1. refund the buyer and hope Royal Mail don't tell me they've already
delivered the item?;
2. wait for Royal Mail to respond which could take another few days, and my buyer
has already sent several messages as they want their items?
Any advice would be appreciated!
|
If you only have proof of posting, Royal Mail won't know if it has been delivered.
They will likely refund you anyway, so refund the buyer.
|
|
| Author: | v100Bricks | | Posted: | May 9, 2024 17:03 | | Subject: | Re: Buyer hasn't received item, I have POP | | Viewed: | 39 times | | Topic: | Selling | |
| I’ve had quite a few delays recently with Royal Mail, both as a buyer and a seller,
but they have got there eventually.
I would ask the buyer to be patient for a week to 10 days before actioning the
refund.
I would raise the case with RM as soon as they allow as sometime that magically
causes the package to appear.
That said if the buyer does not agree, you are obliged to refund within a reasonable
time.but what’s is reasonable…
|
|
| Author: | SezaR | | Posted: | May 9, 2024 16:51 | | Subject: | Re: Buyer hasn't received item, I have POP | | Viewed: | 42 times | | Topic: | Selling | |
| In Selling, AppleMacJack writes:
| | Hopefully this is the right space to ask this:
My buyer has messaged stating they haven't received their item - I have proof
of posting but no tracking info and have already submitted a missing letter claim
with Royal Mail.
I'm wondering what I should do:
1. refund the buyer and hope Royal Mail don't tell me they've already
delivered the item?;
2. wait for Royal Mail to respond which could take another few days, and my buyer
has already sent several messages as they want their items?
Any advice would be appreciated!
|
Is it 100% your responsibility! If he does not receive it or even if he is lying,
you should refund.
I don't know about prices of Royal mail, in Canada, I can send a letter without
tracking for just $2.35 but with tracking for $14. For small orders, I don't
charge tracking but add like $0.5 to each order. If a buyer claims he did not
receive his order, I refund, i.e. those extra $0.5 I have been charging would
be covering the cost of such missing letter.
But delays happen. I had a buyer that didn't receive it. I finally re-sent
his order (two small classic space sets that I had) but after 2.5 months, he
messaged me that the first order had just arrived! Another recent case: buyer
claimed he did not receive anything. I messaged back twice and requested him
to be patient. This is what I wrote:
May 1st
Hi XXXX,
So far, among those I sent or received (about 500), no mailer has gone lost.
It is possible the mailer is accidentally sent to a different province or post
warehouse than yours. I had one package with tracking to be delivered within
my province but sent to Ontario and then they returned it back to BC. Last year,
I sent a mailer to Quebec on about 10h Jan. and was finally received on 20th
March, about 2.5 month later, when I had already resolved.
As a buyer, if i don't mind to receive the part later, I would just wait
up to 3 months (which is indeed too long), otherwise if I need the parts earlier
I would ask a refund but if later, the mailer turns up in my mailbox, I would
return it to the seller.
I think 6 weeks is expected when a delay happens and beyond that, it is an exceptional
case.
So please let me know, what you would prefer.
I guess because of my message, I felt reassured and preferred to wait and on
May 6th, he wrote me:
Hey XXX,
Guess what? I got it today!
Cheers,
So far, all my letters without tracking are delivered (about 300-500?).
I hope this helps.
|
|
| Author: | AppleMacJack | | Posted: | May 9, 2024 16:36 | | Subject: | Buyer hasn't received item, I have POP | | Viewed: | 203 times | | Topic: | Selling | |
| Hopefully this is the right space to ask this:
My buyer has messaged stating they haven't received their item - I have proof
of posting but no tracking info and have already submitted a missing letter claim
with Royal Mail.
I'm wondering what I should do:
1. refund the buyer and hope Royal Mail don't tell me they've already
delivered the item?;
2. wait for Royal Mail to respond which could take another few days, and my buyer
has already sent several messages as they want their items?
Any advice would be appreciated!
|
|
| Author: | peregrinator | | Posted: | May 9, 2024 16:34 | | Subject: | Re: User requests buying outside of Bricklink | | Viewed: | 49 times | | Topic: | Selling | |
| In Selling, dstiefel writes:
| | You answered sufficiently. I just wanted to make sure I understood in case a
buyer asks this of me again in the future. Thank you!
|
If a buyer on here asks you - don't do it. Nothing good will come of it!
|
| Author: | Schalkbitter | | Posted: | May 9, 2024 16:19 | | Subject: | 15% SALE on beautiful super heroes sets!! | | Viewed: | 46 times | | Topic: | Sales | |
| | Next 2 days. |
|
| Author: | 1001bricks | | Posted: | May 9, 2024 16:09 | | Subject: | Re: Continued Forum Spam | | Viewed: | 35 times | | Topic: | General | |
| In General, SylvainLS writes:
| | In General, UTLF writes:
| | […]
"It's the spaghetti code though! it's impossible to tackle!!!!"
Is that why they've done umpteen complex & pointless changes that no one
asked for while ignoring real issues? Implementing a MOC pop-up shop, a designer
program, a 2nd forum for Studio, and merging a bunch of parts for no reason?
|
To nitpick
|
As always!
| | none of these touches the old spaghetti code:
— the MOC Pop-up Shop is (was/will be again?) on the v2/v3 part of the website,
— the Studio forum is totally separate code but for the shared authentication
which is on the v2/v3 side,
— ditto BDP, which is also, IIUC, how BL is making money and why TLG bought BL,
— and the merges don’t touch the code at all, which is why it’s painfully done
manually over several months rather than with a simple scripted database update
in one fell.
|
Agreed with this - and I love the recent Catalog merges.
But UTLF point may be that time, energy and money spent on those weren't
used to fix or upgrade our day to day use of the current BrickLink.
For a few years we only see as upgrades: more taxes, documents and procedures
to follow.
I don't blame BrickLink, it's everywhere - the legalized income pressure
gets higher and higher on small people, with nothing/few in compensation.
|
|
| Author: | SylvainLS | | Posted: | May 9, 2024 16:00 | | Subject: | Re: Continued Forum Spam | | Viewed: | 27 times | | Topic: | General | |
| In General, UTLF writes:
| | […]
"It's the spaghetti code though! it's impossible to tackle!!!!"
Is that why they've done umpteen complex & pointless changes that no one
asked for while ignoring real issues? Implementing a MOC pop-up shop, a designer
program, a 2nd forum for Studio, and merging a bunch of parts for no reason?
|
To nitpick (who said “as always”?!) on this specific part of your post, none
of these touches the old spaghetti code:
— the MOC Pop-up Shop is (was/will be again?) on the v2/v3 part of the website,
— the Studio forum is totally separate code but for the shared authentication
which is on the v2/v3 side,
— ditto BDP, which is also, IIUC, how BL is making money and why TLG bought BL,
— and the merges don’t touch the code at all, which is why it’s painfully done
manually over several months rather than with a simple scripted database update
in one fell.
|
|
| Author: | dstiefel | | Posted: | May 9, 2024 15:39 | | Subject: | Re: User requests buying outside of Bricklink | | Viewed: | 57 times | | Topic: | Selling | |
| In Selling, peregrinator writes:
| | In Selling, dstiefel writes:
| | I was looking under terms for sellers but didn't see anything specifically
on topic, but does anyone have a definitive answer or knowledge if it goes against
Bricklink terms to sell items from store without documenting them? I know if
I wanted I could just remove the items from inventory and work out a deal separate
from Bricklink but I prefer not to do that and just curious if there are rules
against it.
|
I'm not 100% sure what you're asking but:
- you can't turn a BL order into an outside-of-BL order
- you can sell items you've listed on BL elsewhere
|
You answered sufficiently. I just wanted to make sure I understood in case a
buyer asks this of me again in the future. Thank you!
|
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