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| | | Author: | samsam2  | | Posted: | Dec 10, 2023 09:42 | | Subject: | still no dimensions as an inventory item | | Viewed: | 100 times | | Topic: | Technical Issues | |
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| The set dimensions were (re)-submitted just days ago but the set still shows
no dimensions in my inventory, yet in the catalog the dimensions are correct.
This is not normally how it works, whats wrong?
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| | | | | Author: | jennnifer | | Posted: | Dec 10, 2023 09:53 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| In Catalog, samsam2 writes:
| | The set dimensions were (re)-submitted just days ago but the set still shows
no dimensions in my inventory, yet in the catalog the dimensions are correct.
This is not normally how it works, whats wrong?
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That's very odd! I just added this to my shop to confirm the issue and it
also has no dimensions.
~Jen
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| | | | | | | Author: | samsam2 | | Posted: | Dec 19, 2023 14:13 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 37 times | | Topic: | Technical Issues | |
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| | not sure if it is polite to remind that this issue still exists. |
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| | | | | | | | | Author: | samsam2 | | Posted: | Jan 5, 2024 18:14 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 41 times | | Topic: | Technical Issues | |
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| This catalog item still has a bug with shipping dimensions. This makes it hard
for me to use instant checkout unless the seller has input custom dimensions.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Jan 5, 2024 18:30 | | Subject: | (Cancelled) | | Viewed: | 26 times | | Topic: | Technical Issues | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Jan 5, 2024 18:35 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 41 times | | Topic: | Technical Issues | |
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| In Technical Issues, samsam2 writes:
| | This catalog item still has a bug with shipping dimensions. This makes it hard
for me to use instant checkout unless the seller has input custom dimensions.
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But there are solutions:
* add customs dimensions to this lot,
* have a Manual Invoice (backup), and invoice buyers manually (and move
on)?
Please don't hope for a quick BrickLink fix on this soooo specific problem,
IMHO?
PS: Of course, Russell may come here randomly and post "It's corrected",
because he's a Catalog guy (and always a Santa for BrickLink users). But
just don't expect this 
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| | | | | | | | | | | | | Author: | samsam2 | | Posted: | Jan 5, 2024 22:20 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 47 times | | Topic: | Technical Issues | |
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| I understand how to fix the issue as a seller, it's about trying to buy from
un-aware sellers. Not all sellers have a manual invoice option, this item will
break their checkout system, and cannot be purchased.
I've just found another broken catalog item apparently with dimensions but
the dimensions are not really there for shipping purposes. I'm not explaining
it well but the issue was verified by Jennifer.
This set also has the same problem
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| | | | | | | | | | | | | | | | | Author: | samsam2 | | Posted: | Jan 5, 2024 23:20 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 37 times | | Topic: | Technical Issues | |
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| Looks like Russel is trying to verify my claims of a problem. Now that i've
found multiple items with this issue it may get looked at a little closer....
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| | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 5, 2024 23:24 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| In Technical Issues, samsam2 writes:
| | Looks like Russel is trying to verify my claims of a problem. Now that i've
found multiple items with this issue it may get looked at a little closer....
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Hopefully
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| | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 5, 2024 23:27 | | Subject: | (Cancelled) | | Viewed: | 18 times | | Topic: | Technical Issues | |
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| | (Cancelled) |
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| | | | | | | | | | | | | | | Author: | samsam2 | | Posted: | May 6, 2024 22:02 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 25 times | | Topic: | Technical Issues | |
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| Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
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| | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | May 6, 2024 22:16 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 21 times | | Topic: | Technical Issues | |
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| In Technical Issues, samsam2 writes:
| | Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
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not sure if it helps at all in finding out the cause of the problem but a few
days ago i requested an item dimensions change request for that item
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| | | | | | | | | | | | | | | | | | | Author: | Ziegelmeister | | Posted: | May 6, 2024 22:19 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 26 times | | Topic: | Technical Issues | |
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| In Technical Issues, Nubs_Select writes:
| | In Technical Issues, samsam2 writes:
| | Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
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not sure if it helps at all in finding out the cause of the problem but a few
days ago i requested an item dimensions change request for that item
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I thought I put these in when i put the weight in?
Item dimensions is the coin itself and packing dimensions is the box isn't
it? Looks like this has what I put in in the item dims.
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| | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | May 6, 2024 22:21 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 20 times | | Topic: | Technical Issues | |
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| In Technical Issues, Ziegelmeister writes:
| | In Technical Issues, Nubs_Select writes:
| | In Technical Issues, samsam2 writes:
| | Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
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not sure if it helps at all in finding out the cause of the problem but a few
days ago i requested an item dimensions change request for that item
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I thought I put these in when i put the weight in?
Item dimensions is the coin itself and packing dimensions is the box isn't
it? Looks like this has what I put in in the item dims.
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its size was a little off. (mostly the thickness. prior it was 1.5cm which would
have let it go lettermial in Canada but its actually 2.7cm thick which is way
to large) https://www.bricklink.com/catalogReqList.asp?itemID=238360
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| | | | | | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | May 6, 2024 22:24 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 21 times | | Topic: | Technical Issues | |
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| In Technical Issues, Ziegelmeister writes:
| | In Technical Issues, Nubs_Select writes:
| | In Technical Issues, samsam2 writes:
| | Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
|
not sure if it helps at all in finding out the cause of the problem but a few
days ago i requested an item dimensions change request for that item
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I thought I put these in when i put the weight in?
Item dimensions is the coin itself and packing dimensions is the box isn't
it? Looks like this has what I put in in the item dims.
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no, item dimensions are for the entire gear not just the coin (unless I'm
mistaken)
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| | | | | | | | | | | | | | | | | | | | | | | Author: | randyf | | Posted: | May 6, 2024 22:26 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| In Technical Issues, Nubs_Select writes:
| | In Technical Issues, Ziegelmeister writes:
| | In Technical Issues, Nubs_Select writes:
| | In Technical Issues, samsam2 writes:
| | Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
|
not sure if it helps at all in finding out the cause of the problem but a few
days ago i requested an item dimensions change request for that item
|
I thought I put these in when i put the weight in?
Item dimensions is the coin itself and packing dimensions is the box isn't
it? Looks like this has what I put in in the item dims.
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no, item dimensions are for the entire gear not just the coin (unless I'm
mistaken)
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https://www.bricklink.com/help.asp?helpID=2510#Gear
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| | | | | | | | | | | | | | | | | Author: | Turez | | Posted: | May 7, 2024 06:46 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| In Technical Issues, samsam2 writes:
| | Here's a very new item that has the missing or unusable dimensions for shipping
purposes problem.
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This is an issue caused by the packing dimensions system.
When we approve a new item without packing dimensions, then the packing dimension
fields are blank, and everything is fine. But when packing dimensions get added
to an item by accident and need to be removed afterwards, the packing dimensions
fields change to 0x0x0cm. Even if we leave them blank and press "Submit Changes"
on our admin form they only change to 0x0x0 again - there is no way for us to
delete the zeros. The same happend to the two sets mentioned above (40608 and
40595). I guess the packing dimensions of 0x0x0cm override the actual (item)
dimensions and that is why it doesn't work with auto-invoice/instand checkout.
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| | | | | | | | | | | | | | | | | | | Author: | samsam2 | | Posted: | May 7, 2024 09:17 | | Subject: | Re: still no dimensions as an inventory item | | Viewed: | 28 times | | Topic: | Technical Issues | |
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| Thank you for acknowledging the underlying problem from an administrator's
point of view.
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